FREQUENTLY ASKED QUESTIONS
View our list of Frequently Asked Questions below! If you don't see your question answered or want to have a personalized response to any questions you may have about Segway Powersports, please reach out to Segway Concierge, who will get back to you within 24 hours over call, text, or email!
The first 72 units are scheduled to arrive at the end of February with the next shipment scheduled to arrive mid to late March. We have our next shipment of 108 units arriving late March or early April in time for the season and are continuing to order more vehicles each month.
Our commitment is to deliver each unit through our closest dealer, we are also using our direct campaign to recruit new dealers and we also offer direct personal delivery - in remote areas or where we don’t have a dealer we will deliver it personally either through the nearest dealer or from our corporate stores.
Please check our website frequently as we are adding dealers every week or call our concierge to find the nearest dealer: 1-866-743-9131 ext. 506. Find a qualified dealer in your area that joins as a Segway Powersports Dealer and we will give you a $150 parts credit loyalty reward.
SRT Motorsports Alberta • (780)-612-9995
RCM Motosports Alberta • (844)-748-9330
GC Open Road Outlet Manitoba • (866) 952-6641
RPM Ontario • (705) 454-3372
Truro Motorsports Nova Scotia • (902)-895-8209
Oakhill Recreation Nova Scotia • (902)-530-2363
Maniac Moto Quebec • (418)-241-4141
Recreational Zone Quebec • (450) 755-4316
Eskape Enterprise Quebec • (450)-593-1213
Motoplex Quebec • (450) 565-6000
It can either be applied to the purchase and reduced from the price you are paying or you can finance (if approved) for 0% down and get the deposit refunded at the time of delivery.
We will be showing a vehicle tracking map on our website showing where the units are between the factory and our location. We will advise you as soon as your unit arrives or direct you to your dealer to pick your unit. If we are delivering it from our corporate store, we will give you a serial number as soon as it lands in the county and arrange a time for its delivery. We will also deliver a few of our units at our exclusive unveiling event with media and dealers and our Trailblazer customers. We at RF Segway Powersports Canada will contact you to advise you that your vehicle has arrived, and either arrange for you to meet with your dealer, or have us deliver it personally.
The factory warranty is an 18-month end to end warranty which includes the only industry loaner program – three days of loaner comes standard in the factory warranty. It includes the first service prepaid by your selling dealer or authorized dealer – this has to happen within the first 11 months of the warranty and has to be done at an authorized dealer to maintain your warranty. We have extended warranty upgrades including our exclusive lifetime warranty! Our extended warranties come standard with a no-claim rebate which can earn you up to 1500 dollars rebated at the end of the warranty period as a deposit credit on your next vehicle. Please see PDF documents online or download these for more information.
This is the launch of the brand and so the custom accessories are limited, but as they become available, we will be notifying you and giving you opportunities to add what you need. Each dealer will have accessories available from after market suppliers.
We will ensure that before you get your first unit it will be in pristine condition, ready to ride and explore!
We will be having demonstration rides and events all year – it is part of our customer experience commitment. Our dealers and corporate ride events will be held regularly every month. All our dealers will have demonstrators for riding – not all have tracks but those that do you can book an appointment and go in and ride a vehicle or register at one of our ride events to test drive.
That is the intent of our Trailblazer program and special edition - secure your ride with a refundable deposit and you are guaranteed head of the line priority which is going to be important as the demand for this vehicle is substantial – so far virtually all our units are pre-sold!
It is a special-pre-order program to reward the Trailerblazer who pre-orders their units:
• It comes with a special edition wrap and decals
• It comes with a 500-dollar parts credit
• It includes a special loyalty reward giving you head of the line option to add or trade for the Hybrid when they are arriving
• It includes our Xtremeteam membership for free which includes the only Group benefits program for riders in the industry that is a supplemental accident benefit program for our riders, it includes enrolment into our exclusive loyalty program, and the option to secure up to 15,000-dollar line of credit for parts and accessories through our finance partner PayBright
• It includes a VIP personal invite for you and your family to our Red-Carpet Unveiling event with other members of the Segway Trailblazer community and selected media and dealers
Our fully refundable pre-order deposit allows you to secure your vehicle and Trailblazer status in the industry. The deposit is refundable if you change your mind about the vehicle, and is also refundable upon delivery of the vehicle if you are eligble for 0% financing through our partners.
The Segway Powersports Concierge offers a personalized ownership experience from before you pre-order your machine until the end of its lifetime. From one-on-one customer experience to our Smart Moving Technology, we ensure all of your greatest riding desires are fulfilled from the moment you embark on your journey. Our concierge services span the lifetime of your Segway Powersports experience.